Sail Point System AdministratorFacility: CHS Services Inc Location: Melville, NY Department: User Provisioning Category: IT Schedule: Full Time, Variable Shifts, Variable Days Shift: Day shift Hours: 8-4 ReqNum: 6026815
The System Administrator is defined as the individual that
will support the application which assist in the creation, deletions and
modifications of employee's user accounts. The System Administrator has the
ultimate ownership responsibilities for the application system, in addition to
the vendor relationship. The System
Administrator will work closely with other teams which support the hardware, network,
desktop, interface and other infrastructure support which is provided by CHS
The System Administrator is responsible for
managing all aspects of the Sail Point application, including overall
support of the system and management of the vendor relationship(s) and
contract(s). Support activities include:
- Monitoring the system's interfaces, hardware, software
- Addressing issues through problem isolation, resolution
and escalation as appropriate;
- All aspects of backup and recovery;
- Administrative responsibilities for the system
including but not limited to system maintenance, system security, version control,
upgrades and patches.
and support of SailPoint IIQ products.
- Utilizing knowledge
of Oracle databases and their interaction with Operating System to support our
- Planning and
executing ITIL activities for incidents, problems, changes and enhancements.
- Ability to
create, plan and execute advanced IAM trainings and independently drive proof
of concepts involving emerging IAM technologies.
- Troubleshoot and
support IAM tools SailPoint IdentityIQ.
documentation and presentation skills and well versed with SDLC processes.
and support of Identity Manager products and Java language.
- Utilizing knowledge of
UNIX with basic scripting skills for platform support.
The System Administrator is responsible for the
integration of the system with Information Technology Services, as appropriate,
and adherence to CHS System-wide IT policies and procedures as described
- Responsible for creating and
maintaining ID's and granting system access according to the CHS System-wide
Security Policy and Procedure.
- Responsible for ongoing technical
and functional support of the system, including the implementation of
appropriate utilities and tools for system monitoring.
- Monitors the system's
interfaces to insure they are functioning at all times. Coordinates with IT on issues requiring technical
or interface support.
- Budgets for software and
hardware maintenance and upgrades as required, and communicates with
appropriate IT departments - based staff the budgetary requirements for
appropriate system maintenance.
- Responsible for system upgrades
and patches, as needed. All software
must be maintained on current, supported versions.
- Responsible to maintain
valid maintenance contracts.
- Follows and enforces the
security management policies and procedures set forth by the CHS Chief
Information Security Officer.
- Ensures that changes to the
departmental system follow the CHS Information Technology Change Control Policy
and Procedure. Examples include changes
requests for upgrades, patches, changes in hardware, system configuration, etc.
- Oversees and ensures
appropriate testing of changes before introducing the changes into the
- Coordinates the
implementation of changes along with appropriate documentation and education,
as applicable to the changes being introduced.
- Ensures that CHS Information
Technology Third Party and Remote Access Policies and Procedures are followed.
- Develops and maintains
departmental application system policies and procedures in accordance with
applicable regulatory and accreditation requirements.
- Develops, communicates and
maintains system downtime policies and procedures.
- Serves as the first point-of
-contact for trouble-shooting system problems and issues, twenty-four hours a
day, seven days a week, three hundred and sixty five days a year, with
appropriate alternate coverage.
- Performs problem
investigation and is ultimately responsible for resolution and escalation both
within the department and to the vendor.
Communicates with the CHS Enterprise-wide Help Desk if IT resources are
required to participate in problem investigation.
- Works closely with CHS
Information Technology Network, Server and other Infrastructure groups as
needed, to maintain the appropriate system requirements. Coordinates all wiring, server, addressing
and network activity with CHS Information Technology.
- Fiscally responsible for anticipating upgrades, capacity increases,
maintenance requirements, and other system requirements.
- Works with the vendor to
implement backup and recovery processes.
Implements appropriate monitoring of
these processes to ensure the integrity of the backups and the ability
to recover from failure.
- Initiates all purchases and
reviews all invoices related to the departmental system.
- Provides and/or coordinates
appropriate education for all end users of the system.
- Participates in Project
Teams according to the "System Administrator Role and Responsibilities" as
documented in the Project Methodology, when applicable.
- Performs other related
duties as assigned such as managing tickets for the department, assisting other
team members with troubleshooting tickets, escalating issues to departmental
manager when needed and covering other areas within the department as it seems
required by the departments Manager.
- Provides Epic
support (if needed).
- Performs On-Call
- Promotes professional growth
and knowledge of self, staff and users through attendance at workshops,
seminars, user groups, system demonstrations, etc.
- Maintains established
department policies, procedures, directives, confidentiality agreements,
quality assurance, safety, environmental and infection control standards as
appropriate to this position.
- Demonstrates an
understanding of and models the mission and core values of the Corporation through
behavior and attitude
- 5+ years of IAM
experience (IIQ, Identity integrations, including Active Directory, LDAP)
- Experience in
administration and support of SailPoint IIQ products.
- Troubleshoot and
support IAM tools SailPoint IdentityIQ.
- Experience with
PowerShell, BeanShell and SQL queries
- Exposure to
process frameworks and methodologies.
- Bachelor's degree or equivalent experience required.Master's degree preferred.
- Three or more years of information services technical and/or project
management experience required.
- Previous health care experience required, preferably in User
- Prior experience with a similar application highly preferred.
- Demonstrated project management and system implementation skills.
Course work in project management and/or certification preferred.
- Possesses a proven knowledge of monitoring and maintaining a production
- Possesses a proven understanding of multiple platform processing and
integration design within a multi-system environment.
- Possesses PC skills and an understanding of commonly used software
packages and emulation packages.
- Possesses an understanding of basic networking and PC communication
- Possess excellent interpersonal and communication skills.
- Possesses strong analytical skills, with prior experience in
visualizing, defining and providing specifications for interfaces.
- Valid driver's license in the state of New York (or has ability to
secure such a license) and has access to a vehicle and automobile insurance.
- Ability to work autonomously.
- Experience with MS project, Microsoft, Visio