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Shared Svc Specialist

Facility: CHS Services Inc Location: Melville, NY Department: HR Operations Category: Administrative / Business Support Schedule: Full Time Shift: Day shift Hours: 9-5 ReqNum: 6018848

Catholic Health Services of Long Island (CHS) is an integrated health care delivery system with some of the region's finest health and human services agencies. CHS includes six hospitals, three skilled nursing facilities, a regional home nursing service, hospice and a multiservice, community-based agency for persons with special needs. Under the sponsorship of the Diocese of Rockville Centre, CHS serves hundreds of thousands of Long Islanders each year, providing care that extends from the beginning of life to helping people live their final years in comfort, grace and dignity.

Position Summary:

The HR Shared Service Specialist is one of the key "faces" of the CHS HR Service Center, serving as the primary contact, offering a centralized, advisory service for HR-related matters and queries for all CHS employees. This position will be responsible for providing general HR support, guidance and resolutions for inquiries.

Job Responsibilities:

  • Ensure all callers receive an outstanding customer experience on every contact with on time delivery and production of work that meets or exceeds expectations
  • By utilizing call tracking system, actively monitor and accurately track information about all calls and any relevant information
  • Drive continuous improvement of HR Operations through timely acknowledgment of requests/calls, timely resolution to requests/calls
  • Maintain working knowledge of company policies to provide guidance to employees and managers to ensure compliance and consistency
  • Working both autonomously and in a team environment to provide HR Support to the Business Partners, Payroll and entity HR departments
  • Process tuition reimbursement including tracking payments, following up with employees on missing documentation, and acting as a liaison between the employee, local HR and Payroll
  • Complete employment verifications and respond to information subpoenas
  • Assist with scanning and indexing of documentation through OnBase
  • Undertake general administration duties as required and identify opportunities to streamline processes wherever possible
  • Assist with other HR related projects

    Requirements and Qualifications:

    • Bachelor's degree or equivalent work experience required
    • Must have a working knowledge of Human Resources
    • Attention to detail and ability to multitask in a highly dynamic environment
    • Committed to excellence in service and performance
    • Proficient in the use of Microsoft Office suite of applications
    • Must be a team player
    • Strong communication skills
    • Ability to maintain a strict level of confidentiality
    • Analytical skills, as evidenced by the proven ability to interpret business needs
    • Demonstrated commitment to continuous learning
    • 2 years of HR experience, preferably in various areas of HR such as HRIS, Benefits, & LOAs
    • Proven ability to develop and sustain positive working relationships and influence others
    • Prior experience communicating and working with all levels of the organization
    • Previous experience with Lawson and Neocase a plus

At Catholic Health Services of Long Island your well-being comes first, with comprehensive compensation and benefits; our offerings go beyond the basics. In addition to multiple medical plans, life insurance, generous paid time off and flexible spending accounts, we also offer substantial tuition reimbursement, an employer funded pension plan and several savings plan options for your future.

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  • Administrative / Business Support, Melville, New York, United StatesRemove